Frequently Asked Questions
Everything you need to know about shopping with Ureherb.
What shipping methods do you offer?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your products ethically sourced?
Yes, at Ureherb we prioritize sustainability and ethical sourcing. We work closely with our suppliers to ensure all materials meet high environmental and labor standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but if you contact our support team within 1 hour of placement, we will do our best to accommodate any changes or cancellations.